FILLING A NEW PRESCRIPTION
When your medical or dental provider orders a new medication, he/she will send a prescription to the pharmacy. The pharmacy will NOT FILL the prescription UNTIL you ask the pharmacy to fill the medication.
If your prescription has refills, you may order your refills by calling the number located at the top of your prescription label. Please be sure to have the following information available when you call the pharmacy: Patient Name, Address, Date of Birth, Telephone Number, Prescription Number, and, Medication Name. When requesting a refill, please provide the pharmacy at least 24 hours advance notice.
CHRONIC OR LONG-TERM MEDICATIONS
If you do not have refills left, you should call and order your medication refills at least 10 days in advance. If you have not seen your medical provider in a while, he/she may ask you to come in for a medical visit prior to authorizing additional refills. The 10-day notice is needed to allow time for the pharmacy to communicate with your medical provider.
A special order medication is one the pharmacy does not normally carry. Even though these medications are not normally available in the pharmacy, patients may request them if they PREPAY the medications. The medications will arrive in the pharmacy 1 to 2 days after they are ordered. These medications cannot be returned for credit. Controlled medication are not eligible.
Three-month supplies of long-term medications are available BUT THEY MUST BE PREPAID. Not all medications are eligible.
MEDICATIONS WHICH ARE NOT PICKED UP
Medications that are not picked up at the pharmacy within 10 days of being ordered will be returned to pharmacy shelves. Medications returned to shelves are no longer available for pick-up by the patient. They cannot be dispensed to patients unless they are ordered again through the pharmacies usual fill/refill process.
If you have any questions about any of your medications, counseling is available by our pharmacist upon request.
This information does not apply to medications obtained through the Drug Assistance Program (DAP).